CALL CENTER DIALERS/CALL CENTER SUITE





A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform.

Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.

    Features

    Inbound, Outbound & Hosted Call Center Software

    ACD and Predictive Dialer

    PRI(E1/T1) and VoIP

    Skills-Based Routing

    Queue Prioritization

    High Availability Fail-Safe Call Recovery

    Predictive, Preview & Progressive Dialing

    Hosted PBX Features

    Inbound Outbound and Blended call handling

    Broadcast and survey dialing

    Web-based agent application

    Web-based system administration

    USA, UK and Canada call compliance

    Wizard based configurations

    Ability to have agents operate remotely

    Full call recording

    Scalable to hundreds of seats

    VOIP trunks and standard Telco lines


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20F, Champion Building,

287-291 Des Voeux Road,

Central,Sheung Wan,Hongkong

T: +1 (630) 318 1000

E: sales@firststeptechnology.com

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